PRIVACY POLICY

INTRODUCTION AND OVERVIEW

This Privacy Policy explains what information VianDiamonds.com collects, why we collect this information, and how we use the information we collect as well as your rights and choices regarding such information. Our Privacy Policy applies to our collection on our website, our collection of your information via any channel that you may interact with us, including but not limited to, postal mail, email, phone, live chat, SMS/MMS/text, social media platforms and your use of any online service location that posts a link to this Privacy Policy and all features, content, and other services that we own, control, or make available via any channel (collectively, the "Service").

Vian Diamonds encourages you to periodically review this Privacy Policy to learn about our privacy practices.

SPECIFIC PROVISIONS FOR RESIDENTS OF CALIFORNIA If you are a California resident, California law may provide you with additional rights regarding our use of your personal data - please see the "Additional Disclosures for California Residents".

SPECIFIC PROVISIONS FOR RESIDENTS OF NEVADA If you are a resident of Nevada, the law of Nevada may provide you with additional rights regarding our use of your personal data - please see the "Additional Disclosures for Nevada Residents".

If you have questions or concerns about our privacy policy, please contact Vian Diamonds using the "Contact Us" option below.

INFORMATION WE COLLECT

Information You Provide

We collect information you provide directly via the Service, including but not limited to when you register an account, update your profile, access our content, make a purchase, participate in a sweepstakes, contest, survey, or other promotion ("Promotion"), contact customer support, or apply for a job. We may use Service Providers (defined below) to collect this information.

The information we collect includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. The following is a list of the categories of information we collect:

  • Contact Data. We collect your first and last name, e-mail address, postal address, phone number, and other similar contact data.
  • Credentials. We collect passwords and other information for authentication and account access.
  • Demographic Data. We collect demographic information including your age, gender, and country.
  • Payment Data. We collect data necessary to process your payment if you make a purchase, including your credit card number, and the security code and expiration date associated with your payment instrument. We do not store payment information after purchase.
  • Profile Data. We collect your interests, favorites, wish lists, ring size preferences, and other profile data.
  • Contacts. We collect data about your contacts in order to fulfill a request by you. For example, when you e-mail a product to a friend or refer a friend through the Service, we request that you provide names and e-mail addresses for you and your friend. This helps ensure that your friend will know that you have requested that Vian Diamonds sends them an e-mail. The information Vian Diamonds collects from you and your friend will only be used in ways as set forth in this Privacy Policy. By using this functionality, you acknowledge and agree that you have your contacts' consent for us to use their contact information to fulfill your request.
  • Content. We collect the content of messages you send to us, such as feedback and product reviews you write, questions and information you provide to customer support or comments and content that you may post on social media channels. For example, if you contact a customer service representative or jewelry consultant and provide information to the consultant or submit a request through our Service, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you. We may also collect content such as photos, videos, or other content that you submit to us.
  • Employment Data. We collect data as necessary to consider you for a job opening if you submit an application to us, including your employment history, resume, transcript, responses to questions listed on our job applications or other forms related to your application for employment, writing samples and references.
  • Government Identification Data. You may provide to us other personal identifying information such as an image of your driver's license or other government issued identification for fraud prevention purposes. You may also provide government issued identification numbers such as your social security number for tax reporting purposes in the event that you win a sweepstakes prize.

You may choose to voluntarily submit other information to us through the Service that we do not request, and, in such instances, you are solely responsible for such information.

Cookies

VIAN DIAMONDS collects data through the use of cookies, web logs, web beacons, pixels and other tracking technologies.

The cookies we use fall into three categories: - Required Cookies: These cookies are required to enable core platform functionality and are therefore always enabled. This includes remembering your selected country and language, tracking your movement on and usage of our services for statistical purposes, storing whether you are logged in or not and storing your shopping bag and wish list items. We won’t ask for your consent to place those cookies because we have a legitimate purpose for setting them. - Analytic Cookies: These cookies are optional and allow us to track and analyze your experience on the Services, to optimize your shopping experience, to invite you to provide feedback, and to allow you to interact with product reviews. - Social media and Advertising Cookies: These cookies are used by advertising companies to serve ads that are relevant to your interests and to personalize marketing both within and beyond our Services including social media. Those partners (e.g. Facebook and Google) may combine that information with other information they have collected from you. These partners collect data directly from your web browser and the processing is subject to their own privacy policies.

Information from Other Sources

VIAN DIAMONDS obtains information about you from other sources. To the extent we combine the information you provide to VIAN DIAMONDS through the Service with information we have obtained from other sources, we will treat the combined information in accordance with the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. The following are the categories of other sources we collect information from:

  • Data brokers from which we purchase demographic data to supplement the data we collect.
  • Social networks when you reference our Service or grant permission to VIAN DIAMONDS to access your data on one or more of these services.
  • Financing providers with which we offer financing for purchases, and financial services providers used for processing payments.
  • Partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
  • Advertising and marketing partners.
  • Publicly available sources such as open government databases or other data in the public domain.

Use of Information

We collect and use information about you for the business and commercial purposes described in this Privacy Policy. Our business purposes for collecting and using information, include to:

  • Manage our Service, including your registration, account, and transactions.
  • Perform services requested by you, such as to process and fulfill your order, to respond to your comments, questions, and requests, and provide customer service.
  • Send appointment reminders and otherwise assist in confirming or scheduling interactions with us.
  • Send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
  • Prevent or take action regarding illegal activities, including suspected fraud.
  • Monitor and analyze trends, usage, and activities.
  • Conduct surveys and/or research on our users' demographics, interests, behavior.
  • Improve our marketing and promotional efforts, Service content and product and service offerings.
  • Develop and send you direct marketing, including advertisements and communications about our and other party products, offers, promotions, rewards, events, and services.
  • Verify your eligibility and deliver prizes in connection with Promotions you have entered.
  • Provide and serve advertising on our Service and unaffiliated websites and services.
  • Comply with any applicable law, regulation, legal process or governmental request.
  • Fulfill any other business or commercial purposes disclosed to you at your direction or with your consent.

Sharing of Information

We share your information in accordance with the practices described in this Privacy Policy. The types of entities to whom we disclose and have disclosed information within the last 12 months include the following:

  • Service Providers. We share your information with agents, contractors, and other service providers in connection with their work on our behalf (collectively "Service Providers"). Our Service Providers only receive your information if such information is needed to perform their function(s), and they are not authorized to use such information for any other purpose(s) other than the purpose(s) set forth by VIAN DIAMONDS. We only provide Service Providers with the information necessary to complete the requested service, product, or transaction.
  • Business Partners: We share your information with our business partners in connection with offering you co-branded services, selling, or distributing our products, or engaging in joint marketing activities. For example, we share information about you with a business partner for purposes of providing you with co-branded products or services that we may offer.
  • Special Events: If you choose to participate in a special event (for example, a Promotion), VIAN DIAMONDS will share your information with those organizations participating in the applicable event. Typically, these other parties do not use your information for any other purpose other than to manage the event. In some cases, these promotional partners will send you promotional materials regarding their products and services.
  • Feedback, Testimonials and User Provided Content. If you provide feedback or testimonials on the Service or on VIAN DIAMONDS products or services, or provide other user provided content (such as photos or videos), we will post and share this feedback, testimonial or other user provided content, including your information, on the Service, with partners, or in marketing and promotional materials.
  • Facilitating Requests. We will share your information with other parties for purposes of facilitating your requests (such as when you choose to share information with a social network about your activities on the Service).
  • Vendors and Other Parties. We share information with vendors and other parties for business and commercial purposes. For example, if we need to ship something to you, we must share your name and address with a shipping company. Vendors also include: web hosting companies, shipping and fulfillment companies (e.g., companies that ship or fulfill product orders), , insurance companies, data analysis firms, analytics and advertising technology companies, affiliates, customer service providers, consulting or marketing firms/providers, accounting, bookkeeping or legal firms, financial services firms, technology companies including, but not limited to, enterprise application firms, firms which provide technologies to enable electronic communications and data storage providers. Additionally, if you use a credit card or other financing alternative to place an order with VIAN DIAMONDS, we will use a payment processor to process your information in association with the transaction. We will also share information with other companies and organizations for credit fraud protection and risk reduction. Vendors and other parties may act as our service providers, or in certain contexts, independently decide how to process your information. Information will be disclosed to vendors and other parties in connection with tailoring advertisements, measuring, and improving our Service and advertising effectiveness, and enabling other enhancements.
  • Business Transfer. Your information will be disclosed as part of, or in connection with, any investment in the company, any merger, sale of company assets, or acquisition, as well as in the event of an insolvency, bankruptcy, or receivership, in which information would be transferred as one of the business assets of VIAN DIAMONDS.
  • Security, Compliance with Law, and Fraud Protection. We will disclose your information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We will also share your information in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We will also share your information to protect the rights, property, life, health, security and safety of us, the Service or any person or party.

Children

VIAN DIAMONDS does not knowingly collect personal information from children under the age of thirteen (13). In the event that VIAN DIAMONDS ever does so, we will strictly comply with the Children's Online Privacy Protection Act ("COPPA") or other legislation. If you are a parent or guardian and believe VIAN DIAMONDS has collected such information in a manner not permitted by COPPA or other relevant legislation, please contact us as set forth in the section entitled "Contact Us" below, and we will remove such data to the extent required by COPPA or other relevant legislation. In addition, we do not sell the personal information of minors under 16 years old who are California residents.

OTHER PARTIES

Other Party Websites and Services

Our Service provides links to websites, locations, platforms, and services operated and owned by other parties which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites and services. There may be Tracking Technologies on unaffiliated websites and services used to independently collect information about you and may solicit information from you. The information collected and stored by other parties, whether through our Service, or their services or Social Features (defined below), remains subject to their own policies and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.

YOUR RIGHTS AND CHOICES

Review and Update of Account Information

You may access, update, or remove certain account information that you have voluntarily submitted to us through the Service. If you would like to update or revise information in your account, you may do so through your account or by contacting us as set forth in the section entitled "Contact Us" below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. California residents have additional rights as set forth in the sections entitled "Additional Disclosures for California Residents" below.

Communications

To opt-out of receiving e-mail promotions from VIAN DIAMONDS, please follow the unsubscribe instructions in our promotional e-mail correspondence or contact us as set forth in the section entitled "Contact Us" below. Please note that opting out of promotional communication received from VIAN DIAMONDS does not affect our non-promotional communications with you, service messages, orders placed with VIAN DIAMONDS, or our ongoing business relations.

DATA SECURITY

We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect your information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.

Despite the measures we take, transmission via the Internet is not completely secure and we cannot guarantee the security of your information.

International Transfer

VIAN DIAMONDS is based in the U.S. and the information we collect is governed by U.S. law. Your information may be stored and processed in the United States or any other country in which VIAN DIAMONDS or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy.

CHANGES TO THE PRIVACY POLICY

This is our entire and exclusive Privacy Policy, and it supersedes any earlier version. We may occasionally update this Privacy Policy to reflect changes in our practices and services, and we reserve the right to do so at any time. VIAN DIAMONDS encourages you to periodically review this Privacy Policy to learn how we are protecting your information. Your continued use of our Service indicates your consent to the Privacy Policy then posted. If any changes are material, we may provide you additional notice to your e-mail address.

CONTACT US

If you have questions about this privacy policy, or the information practices, please contact us as follows:

By email: Service@VianDiamonds.com

ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 ("CCPA") provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.

California Notice of Collection

We may have collected the following categories of personal information enumerated in the CCPA:

  • Identifiers, such as name, email address, phone number account name, IP address, and an ID or number assigned to your account.
  • Customer records, such as billing and shipping address.
  • Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws.
  • Commercial information, such as products or services history and purchases.
  • Internet activity, such as your interactions with our Service.
  • Audio or visual data, such as photos or videos you share with us or post on the Service.
  • Geolocation data,
  • Employment and education data, such as data you provide when you apply for a job with us.
  • Inferences, such as information about your interests, ring size preferences and favorites.

For more information on information we collect, including the sources we receive information from, review the "Information We Collect" section. We collect and use these categories of personal information for the business purposes described in the "Use of Information" section, including to provide and manage our Service.

We use and partner with different types of entities to assist with our daily operations and manage our Service. Please review the "Sharing of Information" section for more detail about the parties we have shared information with.

VIAN DIAMONDS does not sell your personal information.

Right To Know and Delete

If you are a California resident, you have the rights to delete the personal information we have collected from you and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information was collected;
  • The categories of personal information about you we disclosed for a business purpose or sold;
  • The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
  • The business or commercial purpose for collecting or selling the personal information; and
  • The specific pieces of personal information we have collected about you.

To exercise any of these rights, please email a customer service representative at Service@VianDiamonds.com In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

Authorized Agent

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent's permission to do so and verify your identity directly.

Right To Non-Discrimination

You have the right not to receive discriminatory treatment by us for the exercise of any of your rights.

Shine The Light

If you are a customer in California, in addition to the rights set forth above, you have the right to request information from VIAN DIAMONDS regarding the manner in which VIAN DIAMONDS shares certain categories of personal information as defined by California's "Shine the Light" with third parties and/or affiliates for their own direct marketing purposes. To receive this information, send us a request at the address set forth in the section entitled "Contact Us" above. Requests must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that VIAN DIAMONDS may provide this information in a standardized format that is not specific to you and is not required to respond to requests made by means other than through the provided e-mail address or mail address.

Postings

Any California residents under the age of eighteen (18) who have registered to use the Service and posted content or information on the Service, can request that such information be removed from the Service by sending an e-mail to the e-mail address set forth in the section entitled "Contact Us" above. Requests must state that the user personally posted such content or information and detail where the content or information is posted. We will make reasonable, good faith efforts to remove the post from prospective public view.

ADDITIONAL DISCLOSURES FOR NEVADA RESIDENTS

Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us at Service@Viandiamonds.com.

VIAN DIAMONDS does not sell your personal information.

Privacy Policy Effective Date: February 24, 2023