Privacy Policy

Privacy policy for Vian Diamonds

At Vian Diamonds, your privacy is treated with the same care and attention we bring to every piece of jewelry we create. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our collections, place an order, request pricing, or communicate with our team.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Information we collect

We collect information that allows us to provide a seamless and personalized experience across our collections and services.

Personal information

When you interact with Vian Diamonds, you may provide information such as:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details processed through secure payment providers

  • Account login information

  • Information submitted through contact forms

  • Appointment requests

  • Product inquiries

  • Custom jewelry requests

This information may be collected when you:

  • Create an account

  • Purchase diamond jewelry

  • Request pricing

  • Book a private appointment

  • Join our newsletter

  • Contact customer support

  • Submit a custom design request

Automatically collected information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on the website

  • Products viewed

  • Shopping activity

  • Referral website

  • General location information within the USA

This information helps us maintain website performance, understand browsing patterns, and provide a more considered experience across our collections.

Cookies and tracking technologies

Our website uses cookies and similar technologies to support functionality, remember preferences, and understand how visitors interact with our website.

Cookies may help us:

  • Keep products in your shopping cart

  • Save your browsing preferences

  • Improve website speed and functionality

  • Understand how visitors use our website

  • Measure marketing performance

  • Provide a smoother shopping experience

You can disable cookies through your browser settings. Please note that some website features may not function properly when cookies are disabled.

How we use your information

We may use your information to:

  • Process and deliver your orders

  • Verify purchases

  • Respond to questions and product inquiries

  • Schedule appointments

  • Provide customer support

  • Send order and service updates

  • Improve website performance

  • Prevent fraud and unauthorized activity

  • Meet applicable legal obligations

  • Improve our jewelry collections and services

We may also use browsing information to understand how visitors interact with different categories, including diamond engagement rings, earrings for women, diamond necklaces for women, diamond bracelets for women, ruby rings for women, and other Vian Diamonds collections.

This information helps us refine our website experience and organize collections for customers seeking distinctive diamond jewelry in the USA.

Email communications

If you subscribe to our newsletter, request updates, or create an account, we may send emails regarding:

  • New jewelry collections

  • Product launches

  • Store news

  • Order updates

  • Special events

  • Jewelry care tips

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our emails.

Transactional emails related to your purchases, appointments, or requested services may still be sent when necessary.

Information from custom jewelry requests

If you request custom fine jewelry or share design ideas with us, we may collect information such as:

  • Design preferences

  • Inspiration images

  • Stone preferences

  • Metal choices

  • Ring size

  • Budget information

  • Project notes

This information allows our team to understand your vision, prepare your design request, and communicate with you throughout the process.

Payment information

We do not store your complete credit card information on our servers.

Payments are processed through secure third-party payment providers that use industry-standard security measures to safeguard payment information. Your payment details are handled according to the privacy and security practices of the applicable payment provider.

Your information and Vian Diamonds collections

Information collected through browsing activity may help us understand interest in different jewelry categories, including signature diamond jewelry, heritage diamond jewelry, cocktail rings, lab grown diamond jewelry, ruby jewelry, and custom designs.

We use this information to maintain a well-organized collection and provide a refined website experience for customers exploring Vian Diamonds.