Returns & Exchanges Policy
Returns & exchanges policy for Vian Diamonds
At Vian Diamonds, every piece is selected and crafted with careful attention to design, materials, and finish. From diamond engagement rings for women to earrings for women, bracelets, necklaces, and other fine jewelry, we want every purchase to feel considered and personal.
If your purchase does not meet your expectations, please review the following Returns & Exchanges Policy for details about eligible returns, exchanges, and refunds.
Return eligibility
Most eligible items may be returned within 30 days of the delivery date.
To qualify for a return, the item must:
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Be unworn and unused.
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Remain in its original condition.
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Include the original packaging.
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Include all certificates, appraisal documents, and accessories provided with the order.
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Show no signs of damage, resizing, alteration, or modification.
Once your return arrives, our quality team will carefully inspect the piece before a refund is approved.
Items that cannot be returned
The following items are not eligible for return unless they arrive damaged or have a confirmed manufacturing defect:
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Custom fine jewelry
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Custom fine jewelry design orders
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Personalized jewelry
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Engraved items
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Resized rings
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Special order pieces
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Gift cards
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Final sale items
This includes custom creations made specifically for you, such as a ruby proposal ring, ruby engagement rings, pearl and diamond ring, signature diamond jewelry, and heritage diamond jewelry.
Exchange policy
If you require a different size or would prefer another eligible design, our team can assist with an exchange request.
To qualify, the product must:
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Meet all return requirements.
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Be returned within the applicable return period.
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Pass our quality inspection.
Eligible exchanges may include diamond wedding band, rings for women, diamond bracelets for women, diamond necklaces for women, and cocktail rings.
Lab grown diamond jewelry and ruby rings for women may also be eligible when they meet the applicable return requirements.
Custom-made pieces cannot be exchanged unless there is a confirmed manufacturing issue.
Damaged or incorrect orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
Please provide:
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Your order number
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Photos of the item
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Photos of the packaging
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A brief description of the issue
Our customer care team will review the request and guide you through the appropriate next steps.
How to start a return
To request a return or exchange:
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Contact our customer support team.
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Provide your order number.
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Wait for return instructions.
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Pack the item securely in its original packaging.
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Ship the package using the approved return method.
Returns sent without prior authorization may not be accepted.
Refund process
After your return has been received and inspected, we will notify you of its approval status.
If approved, the refund will be issued to your original payment method.
Shipping charges, taxes, duties, and gift wrapping fees may not be refundable unless the return is the result of an error on our part.
Shipping responsibility
Customers are responsible for return shipping costs unless:
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The wrong product was shipped.
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The item arrived damaged.
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The product has a confirmed manufacturing defect.
For valuable pieces such as diamond engagement rings for women, diamond jewelry, luxury jewelry for women, and fine jewelry, we recommend using a fully insured shipping service with tracking.
Orders within the USA
Vian Diamonds proudly serves customers throughout the USA.
This returns & exchanges policy applies to eligible purchases of diamond jewelry in the USA, including engagement rings, necklaces, bracelets, earrings, custom fine jewelry, and other collections available through the Vian Diamonds website.
If you have questions about a return or exchange, our customer care team is available to provide guidance and assist with your request.